Seka Winona

Gartner 2024 Crm. In 2019, gartner predicted that by 2024, 50% of crm implementations would use machine learning (ml) or ai. Mô hình crm của gartner trong mô hình này, gartner nhấn mạnh 8 yếu tố quan trọng sau:

Evolving from basic contact management, these platforms now seamlessly coordinate. Gartner defines crm customer engagement center (cec) as “software applications used to provide customer service and support by engaging intelligently — both.